> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asterwise.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Support and status

> Contact support, report urgent account issues, and follow service status.

## Contact

Email [support@asterwise.dev](mailto:support@asterwise.dev) from the address on your AsterWise account. Include the request or payment identifier, approximate UTC time, affected product and endpoint, and the visible error. Never send an API key or provider credential.

## Response targets

* Normal support: initial response target within two Australian business days.
* Urgent account-security or payment issue: initial response target within one Australian business day.
* These are operating targets for the MVP, not contractual service-level guarantees.

## Status

The public status hostname is reserved for an external monitor. Until that monitor is provisioned and verified, support email is the authoritative contact for an incident affecting your account.

## Next steps

* [Get started](/quickstart)